Information withdrawal

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without indicating any grounds.

The withdrawal period is fourteen days from the day when the last goods entered into your possession or into that of a third party appointed by you and who was not the carrier.

In order to exercise your right to withdraw, you should inform us (ad notam AG, Obere Gießwiesen 11-13, D-78247 Hilzingen, [email protected]otam.com, Phone: +49-7731-83839-00) by means of a clear statement (for example, by letter, fax or electronic mail) of your decision to cancel the contract. To do this, you can use the withdrawal form attached which is not, however, prefilled.

In order to guarantee the withdrawal period, all that has to be done is to send that you are notification of the exercising the right to withdraw before the expiry of the withdrawal period.

Consequences of withdrawal

If you terminate this contract, we have to refund you all payments that we have received from you, including delivery costs (except for additional costs resulting from your choice of a different delivery method from the standard economic delivery which we offer), and do this without delay no later than fourteen days following receipt of your contract termination notification. To perform this refund, we will use the same means of payment as that used during the original transaction, unless otherwise expressly agreed with you; in any case, you will not be paid any compensation because of this refund. We may withhold the refund until we have received the goods or until you have provided proof that the goods have been shipped, the date used being that of the first of these events.

You should return or transmit the goods to us immediately and in all cases no later than fourteen days following notification of the termination of the contract. The period is guaranteed if you send the goods before the expiry of the fourteen-day period. The immediate return costs are at your expense. You are only liable with regard to the depreciation of the goods resulting from handling other than that which is necessary to establish the nature, characteristics and proper operation of these goods.

Withdrawal form template

(If you wish to cancel the contract, please complete this form and return it to us.)

– To ad notam AG, Obere Gießwiesen 11-13, D-78247 Hilzingen, [email protected]

– I/We (*) hereby terminate the contract which I/we (*) have concluded concerning the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the consumer

– Address of the consumer

– Signature of the consumer (only for notification in paper format)

– Date

(*) Delete as appropriate.


Information on the withdrawal drawn up with Trusted Shops' legal texts in conjunction with the legal firm Wilde Beuger Solmecke.